Lifetime Guarantee (Scroll Down to Register)
We are so convinced of the products we endorse and sell on GorillaKilla.com, we stand behind and guarantee all grooming products bought from GorillaKilla.com and sold to the original purchaser (with the exception of drainable products such as soap, shaving cream and disposable toiletries) for its useful life against deficiencies in material and workmanship. This LIFETIME GUARANTEE does not cover products that are improperly used, abused, altered or repaired and does not cover products used for any purpose other than the expressed purpose of maintaining, removing, or trimming of human hair or human nails. Although our lifetime guarantee does not cover regular wear and tear, such as dents, scratches, powder coat chips, instruments being dropped, damaged, etc., it does cover manufacturer defects.
- Broken or Improperly Working Instruments: please e-mail us at firstname.lastname@example.org before returning any products.
- Products that are damaged during the shipping process: Please let us know within 10 days of you receiving your shipment if it has arrived damaged. If you use products, we cannot replace it due to shipping damage. We will email you a pre-paid shipping label to return the damaged item to us and we will send out a replacement as soon as we receive the damaged item.
- Lifetime Guarantee is extended for consumer use only. Not available and NOT extended to Professionals in the beauty and grooming industry.
If you are not sure whether you have a defective instrument or damaged shipment please call us at 201-688-0499 or email us at email@example.com for further discussion.
280 Marin Blvd.
Jersey City, NJ 07302
Please include your name, address, telephone number, email address and a brief note explaining the issue with the product. Once we have received the returned item, please allow 10-15 days for return delivery.
If you are sending to GorillaKilla.com from outside the United States, you will be responsible for shipping both ways. Please call us at 201-688-0499 or email firstname.lastname@example.org for further discussion.